Claire's Reviews

The online store sucks, they are scammers, things do not reach me and I do not have the refund and when I want to send a Gmail it appears that the user does not exist, I asked for it from Mexico

I would actually like to give Claire’s zero stars. My daughter saved up to buy a pack of 10 rings that she had been admiring for a long time. When the rings arrived, 2 were broken into pieces and 3 others were so big they didn’t even fit on my fingers. They are obviously not children’s sized rings. I emailed Claire’s customer service and Natasha said I could return the rings at my expense. I had already paid $6 for shipping to my house and she wanted me to pay another $6 to ship back. The rings were $10 so that made no sense. I then sent pictures of the broken rings and pictures of the rings that were huge on my 9 year old daughter. She then said too bad, we won’t refund you money or exchange them since the package had been opened. I have now opened a case with American Express and will never ever shop at Claire’s again.

On Black Friday (almost 5 months ago) my mom and I bought five items and was about to check out. My mom put her credit card info but when we were about to place it, the Claire's website said there was an error but didn't state why. We then called the customer service. They weren't able to find out the error so we told the worker to place the order for us. It all sounds okay but THEY GOT OUR ORDER AND EMAIL WRONG (and we repeated it several times). We then told them it was wrong and they hung up. Customer service is not good. Then our order proceeds to never come to our house and it has been almost 5 months! Thank goodness we only spent $30, at all feels like a scam. My advice: Do not shop online, instead of running the risk of being scammed, just purchase things from the store. Also Claire's doesn't accept Discover Cards. Thanks for reading.

I got a 7 dollar ring from clairs and the minnet i took it out of the boxs it brok in haf I hate clairs

Claire's offers free ear piercing with the purchase of earrings. So, I went to a Claire's to see what type of deal I could get. As I entered the store, I saw that Claire's had precious metal earrings for $9 with ear piercing. The young woman employee asked if she could help me. I told her that my granddaughter wanted a second ear piercing. The woman led me to the earrings that were offered for piercings. I asked her which earrings were the least expensive. She pointed to the 3mm Stainless Steel Ball earrings and told me that it would be $36.99. She quickly added "She can take it out in three weeks". If you go to 'Claire's Ear Piercing Kits' online, you will see them offered at this price. I then asked her "why is it so expensive for a little stainless steel ball?" She told me that she didn't know. I laughed and said that didn't sound like free piercing to me. She continued "The piercing is free. It's the metal that you pay for." As I started to leave, she said "It's expensive because of the solution that you get is $20 and you have to get it." I asked "You have to get it?" Her reply was "New York State law mandates that I have to give you a solution." Of course, I was recording our conversation which I have the legal right to do in New York State.

When I got home, I Googled New York State law ear piercing and was brought to the New York State Department of Health 'Body Art - Tattooing and Body Piercing' which made no mention of cleaning solution. It stated to ensure that the piercer Washes their hands before piercing and uses single-use gloves, Cleans the area to be pierced, Uses a single-use, disposable razor to shave the skin to be pierced, if needed, Uses sterile needles, clamps, receiving tubes and body jewelry, Provides aftercare information.My next step was to contact the New York State Department of Health at the phone number that they provided at the bottom of the page.

I saw nothing mandating ear piercers to give a solution. So, I contacted the New York State Department of Health by email. The reply that I received stated "NYS law does not mandate that an ear piercing business give you a "solution I cannot recommend what you use for aftercare, because I am not a licensed medical provider. There is no law stating that you must purchase ear care solution. You can lodge a complaint with the NYS Attorney General if you feel their practice is fraud". Yes, I will be lodging a complaint with the Attorney General. I would advise anyone else who goes to Claire's and is told the same thing to file a complaint with Attorney General. As was stated by the Health Department employee, who is a Sanitarian, this is fraud.

A little addtional information. If you go to the Claire's website, you can find 3 mm sterling silver earrings for $4.99. They will show you at the top of their page that you can purchase $9 precious metal earrings. Of course, this means that you are required to spend from $36.99 to $231.99. Depending which earrings your choose, to have your ears pierced at Claire's. On their website, Claire's shows that he solution is $20 for the 'Ear Piercing Rapid 3 Week After Care Cleanser' but they also carry 'Claire's Ear Care Solution' for $8.

I did some research on the Claire's website to compare what they offered for earrings in their ear piercing kits vs. what you can buy if you just want to buy earrings. Claire's corporate is pretty smart. They don't offer any stainless steel earrings except for with the ear piercing kits. They also don't offer any solid gold earrings except with the kits. They don't sell diamond earrings except with the kits. The kits have 24k gold plated earrings while the separate earrings are 18k gold plated. They have attempted ensure that customers can't compare the kit earring prices to the earrings offered without piercing. So, we are talking apples to oranges. They can get away with it, right? Well, no they can't. Did I happen to mention that I know a lot about jewelry. I have operated a jewelry website, created my own pieces, and I am a member of the Gemological Institute of America. I know gems and I know metals.

So, let's consider a few things. Sterling silver is a precious metal. Stainless steel is not. Stainless steel is less expensive than sterling silver. Easy to understand, right? So, if they can sell 3 mm sterling silver ball stud earrings for $4.99, they could sell stainless steel 3 mm ball stud earrings for less than $4.99. We are back to the question of why free ear piercing costs $36.99 for 3 mm stainless steel ball studs but sterling silver ball studs are $4.99. Hum. Yes, this is fraudulent. Their ear piercing is not free.

Also, I made a few other comparisons. Although Claires makes a major effort to sell different types of earrings in the kits than as separates to deceive consumers, there were a few things that I could find.

They did offer titanium earrings in the kits and separately at different prices. In fact, the kit earrings should be less expensive than ...

they forgot multiple things in my order and messed up on their behalf and made me wait two months for a refund to then when i called again refuse to give me one. worst customer service ever and awful store. don’t recommend ordering from them and i’m never going to again. they wasted so much of my time calling them four different times and my money went to waste when they didn’t even send me all my items.

So far so good. Every order I have made has been Great. Straight forward order and delivery. My daughter's have been very happy with there gift's from here, my eldest daughters favourite shop.

I PLACED A ONLINE ORDER ON 2/1/2021 THE ORDER WAS SHIPPED ON 2/2/2021 TODAY IS 2/24/2021 AND I NEVER RECIEVED THE ORDER I WILL NEVER ORDER FROM THIS PLACE EVER AGAIN I WILL NOT STOP I AM CALLING THE BETTER BUSINESS BUREAU AS WELL

I bought several items online from Claires over a month ago but they never arrived. I emailed Customer Service three times but they have not bothered to reply. I phoned and after holding for over 50 minutes was cut off. The worst Customer Service experience I have had in a log time! I would not advise using this online service ever!

Order now over 10 days old. No answer from customer service (emails & phone). Tracking link does not work. They have just took my money. DO NOT USE.

My 9 year old niece was shopping for a birthday present for a friend. The sales clerk was most helpful and complimented me on my niece's behavior. She was gracious in helping us and gave us an in-store coupon. The store was 5083 and the associate name was Mallory. All the associates were kind and the store was fairly busy, but Mallory treated my niece as a valued customer.

Wish I had read other reviews before ordering from this company. Terrible customer service and when I telephoned I was waiting for over half an hour before being cut off. I am still waiting for my order after 2 weeks and I will have 2 disappointed granddaughters on their birthdays